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Policies & Payments

Appointment Policy

Please arrive 15 minutes prior to your scheduled appointment time to allow for medical records preparation and processing.


We offer a convenient day-of hospitalization service at no additional charge. This allows pets to be examined and evaluated without their owner having to take time out of a busy work or family day. 

Medical Records

It is important for your veterinarian to be aware of your pet's medical/surgical history, reactions to medications, and any other pertinent history.  Please request medical records - including doctor's notes and laboratory reports - so we may better provide for your pet's healthcare needs.

Records may be faxed to $pfax, or mailed.


Payment is due at the time services are rendered. Upon request, we are able to provide detailed written estimates for treatment plans, surgeries, and routine wellness care.  We accept a variety of payment options, including cash, check, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay.

Accepting Visa Accepting MasterCard Accepting Discover Accepting American Express


CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.


ScratchPay offers financing options ranging from $200 - $10,000. Visit or text PAY to 213-296-0817 to apply.